FAQ

THE PRODUCT

How are underwear that are so light and fashionable still be so reliable?

One doesn’t affect the other. By merging the best absorbent and impermeable fiber technologies to stylish underwear design, we have created a product that is not only reliable and discreet, but also feminine and trendy.

Can DRC underwear really replace adult diapers?

DRC underwear is made to absorb light, moderate and heavy leaks. The multilayer absorption system is antibacterial and odorless, retains humidity and can absorb up to 4 oz. of liquid. It is made of thin overlapping cellulose fibers that can absorb up to 10 times their weight in less than half a second! This system is so thin that it is nearly invisible . Consequently, our beautiful lingerie can replace the adult diaper, unless leaks are too abundant. DRC underwear’s protective and stylish qualities are for those who still want to dress and feel beautiful.

Can I buy DRC underwear in stores or at the drugstore?

DRC Underwear can be bought online, in specialty stores and soon available at Jean-Coutu. For more information, please refer to our "retailers" page.

Will all bacteria be eliminated if I hand wash my underwear?

Yes. In fact, our multilayer absorption system is made from antibacterial fibers that eliminate bacteria. We recommend you hand wash your underwear so that they stay clean without getting damaged.

Is DRC underwear more comfortable than other brands on the market?

Yes, they are more comfortable for two reasons. Their efficient absorbency system is much thinner, and furthermore, the top layer of material that touches the skin is breathable and keeps everything nice and dry.

Are there DRC underwear for men?

Yes, we are working on a new line of underwear for men that will be available in various models, colors and sizes. They will be light, comfortable and designed to look like regular men’s underwear.

How many pairs of DRC underwear should I buy?

You can buy as many pairs of DRC underwear as regular non-absorbent underwear. They’re so nice and light that you’ll probably end up wearing them every day!

Will you be making more models and colors?

Yes, more models and colors are to come in the future. If you have any suggestions for a preferred model or color, we are always happy to hear from you. Write us on facebook or on our “contact us” page.

How do I wash my DRC underwear?

By following our easy care instructions, your DRC underwear will be as absorbent and comfortable as ever. 1. For optimal results and better care, hand wash only. 2. Hang to dry completely. 3. Do not use bleach or any fabric softener, which can damage the gusset.

Where is DRC Underwear manufactured?

DRC Underwear is proud to be a Quebec made product.

 

SHIPPING AND RETURNS


What is your return policy?

For hygienic reasons, DRC underwear accepts no returns or exchanges.

What are my shipping options?

You will have two options; we can ship your DRC Underwear either by UPS or by Canada Post. UPS will take 3-5 business days whereas Canada post can take up to 14 days.

How much is shipping?

You will be able to choose between different payment options depending on the date you would like to have your parcel delivered.

What countries do you ship to?

At this time DRC Underwear ships anywhere in Canada or USA; however, duty charges may apply in the USA which are the responsibility of the customer.

Can I order a product and have it shipped to someone else?

Yes, just make sure you enter your address as the billing address and the recipient as the ship-to address.

Will I be charged tax?

No, taxes do not apply due to the nature of the product.

 

PAYMENT

What are the different ways I can pay for my order?

DRC underwear uses PayPal, which is a very secure payment method.

When will my credit card be charged?

Your credit card will be charged upon processing of your order and prior to shipment.

Will I receive a receipt of my transaction?

After processing of your order, you will receive an email confirmation. If you do not receive a receipt email within an hour, please contact Customer Service at info@drcunderwear.com or (514) 336-2777 ext. 247.

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